Concierge

The Merchant Hotel

Web: www.beannchor.com

Job description

The Concierge will attend to a variety of guest service requests, including booking tickets, confirming flight times, managing in-house room requests, and handling telephone inquiries in specific areas. As part of the Front of House department, the role serves as the face of the hotel, with a focus on getting to know returning guests and their individual needs to ensure a personalized experience.

Responsibilities

Handle guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times, and inform management of any complaints.
Be the first point of contact for all guest needs, from arrival to departure, ensuring smooth interactions that create a memorable and enjoyable stay.
Carry guest luggage to and from bedrooms, ensuring interactions comply with AA standards and delivering an exceptional guest experience.
Offer assistance confidently should any issue arise, ensuring guests' comfort and satisfaction.
Valet park guest vehicles, ensuring both automatic and manual vehicles are handled with care and parked safely.
Manage guest in-room and special requests such as organizing laundry services, delivering post, and fulfilling other guest needs.
Maintain cleanliness in public and exterior areas of the hotel, ensuring they are free from debris and litter.
Provide in-depth knowledge of local services and attractions in Belfast and surrounding areas, offering tailored recommendations based on guest interests.
Arrange transport for guests to and from the hotel and handle transportation arrangements for future guests prior to arrival.
Make reservations for dinner, theater, or other leisure activities on behalf of hotel guests, ensuring all requests are handled professionally