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Job description

Job Title: Clerical Officer Responisble to: Reception Manager Reports to: Practice Manager. Job responsibilities are listed below.

Responsibilities

• Reception of patients into the Practice; Navigating and dealing with all personal and telephone enquiries from patients wishing to see a doctor or member of the primary care or multidisciplinary team.
• Operating and maintaining a computer appointment system.
• Directing patients to Doctors on arrival and ensuring a steady flow.
• Taking details of prescriptions, processing electronic prescription requests. Handing out signed prescriptions to patients and chemist representatives and completing appropriate forms.
• Processing data multiple software packages - electronic filing of medical records, hospital letters, reports, etc. Data entry to clinical system. Manual filing as required.
• Typing of all correspondence, letters, reports, etc as required and operating computer.
• Telephone duties: dealing with emergency calls, requests for home visits, arranging of interpreters as required.
• Processing mail, incoming and outgoing.
• Dealing with all enquiries either by telephone or in person in a courteous accurate and efficient manner to all patients, members of the public or members of the multidisciplinary team.
• Facilitate effective communication between patients, members of the multidisciplinary team, primary care and other associated health care agencies.
• Follow all practice procedures and adhere to practice policy. Attend all training sessions arranged by the practice.
• Ensure that at all times that the practices commitment to equal service to all regardless of age, sex, sexual orientation, race & disability is upheld in dealing with patients, members of the public and other professionals.
• Become fully conversant with all Fire and Health and Safety procedures and to follow them.
• Any other duties appropriate to the post as directed by the Practice Manager and Reception Manager.
• Maintenance of confidentiality in all matters relating to patients and practice functions.
• The duties and responsibilities of the post are not meant to be definitive nor restrictive and will be modified to meet changing needs.

Skills and Qualifications

Essential Skills

• 5 GCSE’s at Grade C to include English, and Maths or equivalent.
• 1 years administration experience in an medical/dental environment.
• Excellent communication skills

Desirable Skills

• Medical Secretaries Diploma desirable.

Further Information

Location: Cityview Medical, Derry/Londonderry.