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Job description

Ballymac Hotel is seeking an experienced Hotel Receptionist / Front of House Assistant to join our team. The successful applicant will provide a professional and welcoming service to hotel guests, handling reservations, check-ins, check-outs, telephone and email enquiries, payments and general reception duties. This is a varied front-of-house position and applicants must be willing to assist with food and beverage service as part of their normal duties, particularly breakfast and lunchtime service. Previous reception and hospitality experience is essential.

Responsibilities

• Welcoming guests and providing a professional and friendly reception service.
• Carrying out guest check-ins and check-outs and processing payments accurately.
• Handling room reservations, amendments and cancellations.
• Answering telephone, email and face-to-face enquiries in a professional manner.
• Providing guests with information regarding hotel facilities, services and local information.
• Completing general reception administration and maintaining accurate guest and booking records.
• Assisting with breakfast and lunchtime food and beverage service as required.
• Taking food and beverage orders, serving guests and assisting with clearing and resetting tables.
• Working closely with housekeeping, food and beverage and other hotel departments to ensure excellent guest service.
• Handling guest queries and concerns efficiently and professionally.
• Maintaining a clean, organised and professional reception and front-of-house area.
• Carrying out other reasonable front-of-house duties as required by management.

Skills and Qualifications

Essential Skills

• Previous hotel or hospitality reception experience is essential.
• Excellent customer service and communication skills.
• Confident dealing with guests both face-to-face and by telephone.
• Good computer and administrative skills.
• Ability to multitask and remain organised in a busy hospitality environment.
• Ability to work effectively both independently and as part of a team.
• Good attention to detail and accuracy when handling bookings and payments.
• Must be willing and able to assist with breakfast and lunchtime food and beverage service.
• Flexible approach to working hours, including weekends and public holidays as required.

Desirable Skills

• Previous experience using a hotel property management or reservation system.
• Cash handling and payment processing experience.
• Knowledge of the local area would be advantageous.
• Professional, friendly and approachable manner.

Further Information

This is a permanent position offering a minimum of 24 hours per week, with additional hours available, working on a rota basis. Flexibility is required. depending on business requirements. The role involves a combination of hotel reception and front-of-house duties. Applicants should therefore be comfortable assisting across departments, including breakfast and lunchtime food and beverage service. Due to the nature of the hospitality industry, flexibility with working hours is required.