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Job description

Receptionist: Shipquay Boutique Hotel Join Our Award-Winning Team! Due to continued growth, we are seeking receptionists to join the Shipquay Hotel team. As part of our multi-award-winning team, you will play a vital role in delivering exceptional service and ensuring every guest has a memorable stay. About the Role: This position is ideal for someone who thrives in a fast-paced, guest-facing environment. While previous experience as a hotel receptionist is desirable, it is not essential as full training will be provided. Your Role as a Receptionist: As a member of our front office team, you are the face of the Shipquay Hotel, the first and last impression for every guest. Your goal is to ensure each guest receives a warm welcome, a seamless check-in/check-out experience, and outstanding service throughout their stay.

Responsibilities

• Handle guest inquiries, complaints, and requests with diplomacy and professionalism.
• Collaborate with management to ensure accurate room allocation.
• Upgrade hotel packages where applicable.

Skills and Qualifications

Essential Skills

• Strong telephone communication skills.
• Excellent diplomacy and the ability to handle complaints or emergencies calmly and effectively.
• Ability to multitask and manage time efficiently.

Desirable Skills

• A third-level qualification.
• Experience with hotel management software.

Further Information

Benefits: Company events Company pension Discounted or free food Employee discount Opportunity for commission