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Job description

Department Purpose To raise funds for Oxfam’s work and promote Oxfam’s values through the shop network. Job Purpose Working under the direction of the Shop Manager, the Deputy Shop Manager will be responsible for sales and profit at the shop, customer service, store operations and supervising a team.

Responsibilities

• Work with the Shop Manager to maximise profitability by actively encouraging the public to donate goods.
• Efficiently manage the stock room to maintain sufficient stock availability on the shop floor and ensure it is sorted, processed and regularly rotated.
• Assist the Shop Manager to recruit, train, supervise and plan for the development of the shop team, including sufficient volunteers placements to ensure adequate cover.
• Ensure administration systems, cash handling and financial activities are in line with Oxfam financial policies and procedures.
• Ensure compliance with all Health & Safety policies and regulations.
• Ensure the shop is utilising all appropriate technology.
• Work with the Shop Manager to ensure the shop is open and operating effectively for minimum of six days per week including bank holidays when required.
• The Deputy Shop Manager will also be responsible for achieving retail targets by driving sales and delivering excellent customer service to customers.
• Price stock in line with the Oxfam pricing
• Maintain a high level of customer service both internally and externally.
• Assist the Shop Manager in maintaining high retail standards.
• Ensure the shop maximises appropriate local community networks.

Skills and Qualifications

Essential Skills

• Experience in retail management at supervisor level or above.
• Experience in customer service.
• Experience in merchandising.