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Job description

Department Purpose To raise funds for Oxfam’s work. Promote Oxfam’s values through the shop network. Job Purpose To manage and develop the shop team; to deliver the agreed shop budget; to maximise the shops’ contribution to Oxfam primarily to raise funds and secondarily to promote Oxfam’s values.

Responsibilities

• The primary responsibility of a Shop Manager is to maximise sales from all retail activities. Assist the District Retail Manager in preparation, achievement and monitoring of shop income and expenditure budgets.
• Be responsible for maximising profitability by: Ensuring appropriate levels of stock are available through effective management.
• Ensuring sufficient stock is sorted processed and on the shop floor to meet income targets. Maintaining high standards of display and merchandising.
• Ensuring regular rotation of stock Maintaining a realistic location appropriate, pricing structure in line with the Oxfam pricing guide.
• Recruit, train, lead, manage and plan for the development of the shop team including sufficient volunteers/placements to ensure adequate shop cover. Delegate duties appropriately to make best use of the talents of the whole team.
• Be responsible for the maintenance of administration systems and ensure cash handling and financial activities are in line with Oxfam financial policies and procedures. Also ensure compliance with all HR policies and procedures.
• Implement and maintain Retail Standards and the appropriate and agreed Marketing Strategy for the location. Be aware the shop team represent Oxfam and ensure their actions reinforce Oxfam’s values and beliefs.
• Maintain a high level of customer service both internally and externally. Ensure compliance with Health and Safety policy and regulations and product safety procedures.
• Ensure the shop is utilising all appropriate technology. Represent Oxfam as appropriate on internal and external bodies, working groups and events.
• Ensure the shop maximises appropriate local community networks understanding that the Shop Manager represents Oxfam and their actions must reinforce Oxfam’s values and beliefs.
• Ensure shop is open and operating effectively for minimum of six days per week including bank holidays when required. Carry out any other duties within the scope and purpose of the job as required.

Skills and Qualifications

Essential Skills

• Experience in retail management.
• Experience in merchandising.
• Experience of managing budgets and analysing sales performance.