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Job description

We are looking for a Shop Manager to lead our Enniskillen shop. This exciting opportunity combines retail leadership with a meaningful purpose, raising vital funds that support specialist palliative care for people and families across Northern Ireland. As Shop Manager, you will take responsibility for the day-to-day running of the shop, maximising sales, managing staff and volunteers, and creating a welcoming space for customers and supporters. You will play a key role in engaging the local community, encouraging donations, and ensuring the shop delivers an excellent customer experience. This is a practical, hands-on role involving the regular handling, sorting and preparation of donated goods, including frequent lifting, and carrying and steaming of clothing as part of day-to-day shop operations. If you enjoy leading teams, developing people, and creating vibrant retail spaces, this could be the perfect opportunity.

Responsibilities

• Provide courteous and respectful service in line with Hospice values.
• Demonstrate commitment through regular attendance and task completion.
• Familiarise with and comply with Hospice policies and procedures.
• Uphold Hospice values and code of conduct in all interactions.

Skills and Qualifications

Essential Skills

• 2 plus years’ retail experience in a supervisory/management capacity within the clothing or houseware market.
• Experience of sales floor merchandising and stock display.
• Experience in the training and development of others.
• 4 GCSEs, including English Language and Maths at Grades A-C (or equivalent qualifications) and basic IT skills.

Desirable Skills

• Experience of working in and a good operational understanding of the culture within the charity shops sector including an awareness of Gift Aid.
• Knowledge of the laws relating to charitable trading.
• Experience in dealing with environmental health and trading standards officers.

Further Information

£26,750 per annum pro rata. Location: NI Hospice Shop, 4 Cross Street, Enniskillen, BT74 7DX. For further details, please review the Job Description and Specification. If you have any queries, please contact our People & Organisational Development Team on 02890 781836. The deadline for applications is Monday 31st August 2026 at 4pm (we recommend submitting your application at least 15 minutes early to ensure smooth processing). We'll send all correspondence to the email address you provided on your application form. Please check your junk/spam folder, as our emails may be filtered by your email settings. All emails will come from an address ending in @nihospice.org. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons.