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Job description

Medical Receptionist is a key member of the GP practice team, providing professional, sensitive and welcoming first point of contact for patients. The role involves managing patient enquiries by telephone, online and face to face. Processing appointment and triage requests in line with practice procedures. Undertaking general administrative duties, including prescriptions, registrations and patient correspondence. Maintaining accurate and confidential patient records. Communicating effectively with GPs, nurses and the wider healthcare team.

Responsibilities

• Answering telephone calls.
• Greeting patients and managing the reception desk.
• Processing online and telephone triage requests, Care navigation, Booking and managing appointments.
• Processing repeat prescription requests, Patient Confidentiality.

Skills and Qualifications

Essential Skills

• 5 GCSEs Grade A-C including English and Maths or equivalent.
• Strong organisational skills.
• Strong MS office knowledge and IT.
• Excellent keyboard skills.

Desirable Skills

• Experience of GP medical reception or a similar healthcare setting.
• Experience of public facing or patient facing role.

Further Information

The successful applicant will automatically be enrolled in the HSC Pension scheme. Salary: £25,888 per annum, pro rata.