---

Job description

We have an opportunity for an experienced Supervisor to join our team in The Hillside, Hillsborough. Supervise daily bar and restaurant service to ensure high standards of customer care. Please see employer website for full job details & person specification.

Responsibilities

• Supervise daily bar and restaurant service to ensure high standards of customer care.
• Support the opening and closing of the venue in line with company procedures.
• Act as a point of contact for staff during shifts, addressing issues promptly and professionally.
• Deal with customer queries or complaints effectively, escalating where necessary.
• Assist with stock checks, deliveries, and correct storage of products.
• Report stock shortages, damages, or discrepancies to management.
• Supervise team members during shifts, ensuring duties are completed efficiently.

Skills and Qualifications

Essential Skills

• Excellent customer care skills.
• A minimum of 6 months experience in a similar supervisory role.
• A proven track record of providing excellent customer care.
• The ability to supervise a team of employees on a shift basis and delegate effectively.
• Excellent communication, presentation and interpersonal skills.
• Effective organisational skills.
• A good working knowledge of IT systems.
• Ability to use own initiative.

Desirable Skills

• 1 years supervisor experience in a similar busy bar/restaurant.
• NVQ Level 3 in Hospitality Supervisor & Leadership (or similar).
• Level 2 or higher Food Hygiene Certificate (must be current).
• First Aid Certificate (must be current).

Further Information

Location: The Hillside. Work Time: 40-45 hours per week, to be confirmed.