BHP Alarms Limited

Employer Location:
Phone Number: 02871262757
Email: shaun@bhpalarms.com
Web: www.bhpalarms.com

Job description

Work within our Alarm Receiving Centre (ARC). You will be required to monitor various types of alarms, including but not limited to: Intruder Alarms, Panic Alarms, Fire Alarm and Closed Circuit Television (CCTV) Systems.

Responsibilities

• Answering incoming telephone calls from clients, engineers and security companies and deal with their requests.
• Use of computers and telephone systems to provide responses to signals from remote systems and dispatch to the emergency services.
• Assisting with general Administration tasks when required.
• Watch several CCTV screens simultaneously, whilst being able to use your judgements to determine the seriousness of the situation.
• Handling and management of high priority/life or non-life activations.
• Operate within a strict set of procedures using specially designed computer software.
• Updating and reporting on clients recorded information.

Skills and Qualifications

Essential Skills

• Ability to take control of sensitive situation when necessary.
• Ability to multi task and problem solve.
• Excellent listening skills, patience and ability to offer clients assurance and clarity.

Desirable Skills

• Worked within a contact centre environment or in a role where you are required to use the telephone frequently.
• General keyboard skills.
• Full in house training, mentoring and ongoing support will be given.
• SIA CCTV Operator licence is highly desirable.