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Job description

Join a team in Magherafelt as a Customer Service Advisor and play a key role in addressing the needs of customers in a helpful and friendly manner.

Responsibilities

• Respond to customer queries by phone, email, and live chat.
• Support customers through the order process, including orders, fabric samples, and spare parts.
• Maintain strong product knowledge and explain technical blind-related information confidently.
• Share common customer feedback or recurring issues with the Team Leader.
• Deliver a first-class customer experience aligned with the Bloc brand.
• Manage daily workload effectively and stay organised.

Skills and Qualifications

Essential Skills

• 1 plus years’ experience in customer service or a similar role.
• Strong communication skills and the ability to stay calm under pressure.
• Computer confidence, great phone etiquette, and an organised approach.
• Proficient in MS Office packages, Word, Excel, Outlook.

Desirable Skills

• Previous customer service experience within a manufacturing organisation.
• A genuine passion for helping people, with the patience to listen and the confidence to guide.
• A positive attitude, pride in your work, and the energy to match.

Further Information

About the role: Competitive salary. Magherafelt. Full time, 37.5 hours per week. Monday - Friday. Permanent position.