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Job description

We are seeking a highly capable and adaptable Multi Site Support Manager to join our leadership team here at Kelly's Supermarkets. This role is designed to provide hands on operational support to our current Store Managers, ensure consistent standards across locations, and step in to lead any store during periods of absence, transition, or vacancy. If a Store Manager position becomes permanently available, the successful candidate may be appointed as the full time Manager of that location. This is a key role for someone who thrives in a dynamic environment, enjoys problem solving, and is committed to maintaining excellent customer service and operational performance across multiple stores. Provide day to day support to Store Managers across all locations. Liaise with senior management. Assist with staff training, performance management, and development. Support stores in meeting sales targets, operational KPIs, and customer service standards. Help implement company policies, procedures, and promotional activities consistently across all sites. Step in as Acting Store Manager during planned or unplanned absences. Oversee all store operations including staffing, cash handling, stock management, and customer service. Maintain stability and consistency. Build strong working relationships with store teams and management. Identify operational challenges and work with Store Managers and senior management to develop solutions. Provide coaching, feedback, and leadership to ensure high performance across all stores. Be prepared to assume full management responsibility for a store should a permanent vacancy arise. Demonstrate readiness through strong performance, leadership, and alignment with company values.

Responsibilities

• Operational support.
• Manager cover & relief.
• Leadership & development.
• Future Store Management.

Skills and Qualifications

Essential Skills

• Proven experience in retail management or a similar leadership role.
• Strong communication, organisational, and problem solving skills.
• Able to adapt quickly to different store environments and team dynamics.
• Full flexibility to travel between store locations as required.
• Confidence in leading teams, making decisions, and managing operational priorities.
• A proactive, hands on approach with a commitment to delivering excellent customer service.