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Job description

The Business Support Administrator will actively engage with customers, apprentices, employers and schools to promote the range of training programmes offered at Transport Training Services (TTS). This includes various office duties, dealing with customer enquiries by telephone and face-to-face, attending and organising careers conventions, delivering timetabled careers classes, participating in interview skills days, and other similar events. The role will also involve managing and updating TTS’s social media feeds to maintain a strong digital presence and attract new candidates and partners. Working alongside our Careers Development Officer, supporting our apprentices during their training programme is also an important part of the role from a pastoral perspective. This will include having one-to-one time with each apprentice when they attend TTS for their block training weeks. During this time, you will discuss their progress towards their targeted qualifications and any inhibitors to progress.

Responsibilities

• Support the Administration Team by: Meeting and greeting clients and customers at the reception desk.
• Dealing with customer enquiries relating to bookings for driver training, Driver CPC, ADR, and other training courses.
• Invigilation of exams.
• Dealing with bookings for venue hire.
• Processing invoicing on a timely basis.
• Support the Careers Development Manager by: Participating in school engagement activities, including careers fairs, workshops, and other events.
• Providing clear information about apprenticeship opportunities to young people, educators, and employers.
• Assisting with Aptitude Tests of all applicants to the apprenticeship programme.
• Support the Training Director by: Performing data entry to TAMS (computerised apprentice records system).
• Performing data entry to TTS Database.
• Processing apprentice milestone achievements to facilitate financial claims.
• Support the Senior Management Team by: Developing and maintaining content for TTS’s social media platforms, ensuring regular and engaging updates.
• Collaborating with the management team to create promotional materials and campaigns targeting apprentices and employers.
• Collecting and analysing feedback from engagement activities to refine strategies for future outreach.
• Providing regular progress reports to senior management on engagement activities and outcomes.
• This is an evolving role and duties will be variable. The above duties are a sample of those which could be assigned.

Skills and Qualifications

Essential Skills

• Proven track record of working with young people, either in a professional or volunteer capacity.
• At least 5 years of experience engaging with customers or suppliers in a professional environment.
• Strong interpersonal and communication skills, with the ability to connect with a diverse range of stakeholders.
• Excellent organisational skills, with the ability to manage multiple priorities and deadlines.
• Creative thinking and the ability to develop innovative approaches to engagement.
• A passion for youth development and career progression.
• Proactive, self-motivated, and results-oriented.
• Full driving licence and access to transportation is essential.

Desirable Skills

• Commercial experience and/or qualifications in digital media management, including social media platforms.
• Experience of working in the automotive sector would be advantageous.
• Proficiency in digital media and marketing, including social media content creation and analytics.
• A-Level qualified.

Further Information

This role may require occasional travel to schools, employers, and events across the region. A full driving licence and access to transportation is essential. The role is available for immediate start and may be withdrawn from this listing if a suitable candidate is secured before the closing date.