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Job description

The post-holder is responsible for the effective development and delivery of the Community Service for adults and children and young people, within a designated geographical area, through the management and coordination of volunteers. The post-holder will provide direct service to adults and children and young people where matters are complex and / or advocacy services are required. Please see employer website for full job details & person specification.

Responsibilities

• Coordinate the delivery of Service to adults and young victims to the agreed standards and in line with relevant legislation and when necessary, provide cover to ensure service delivery.
• Provide advice and assistance to other volunteer coordinators and volunteers for queries relating to young victims referred to the Community Service (i.e., resources, signposting etc).
• Recruit, induct and develop volunteers to deliver service to young victims in liaison with the Volunteer Development Officer and Learning & Development Manager.
• Review and update operational policies and guidance manual for staff and volunteers for assisting young victims (including assessments, incidents and safeguarding logs, support plans, tools for sessions, boundaries and confidentiality).

Skills and Qualifications

Essential Skills

• Achieved A level standard or above with a minimum 2 years’ experience of providing support to service users who have experienced trauma including Adults, children and young people.
• Or A Minimum of 5 years’ experience of providing support to service users who have experienced trauma including Adults, children and young people.
• Experience of dealing with clients in distress, complex situations and the ability to handle complaints including identifying needs and risks to children and young people.
• Demonstrable experience of dealing with clients in distress, complex situations and the ability to handle complaints including identifying needs and risks to adults, children and young people.

Desirable Skills

• Experience of working in the Northern Ireland Criminal Justice sector would be advantageous.
• Experience of operation in a Volunteering organisation would be advantageous.
• Previous experience of working with children/young people would be advantageous.

Further Information

Location: Albany House, 73-75 Great Victoria Street, Belfast. Work Time: 35 hours per week, to be confirmed. Please note 1 x part time post available, 24.5 hours per week, at 25D Bishop Street, Derry/Londonderry. Working pattern to be agreed.