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Job description

This role involves oral and written communication, responding to email and telephone enquiries, taking minutes and collating of information. There is a requirement to be flexible in relation to tasks to be undertaken, have a conscientious approach to work and a keen attention to detail. Please see employer website for full job details & person specification.

Responsibilities

• Ensure the smooth running of the Homes and Communities Team providing cover and assistance for staff where appropriate.
• Delivering a great customer service experience, acting in a professional and always understanding manner when liaising with external and internal customers in person, on the phone or via written correspondence.
• Ensuring all records are maintained in accordance with quality system requirements, data protection legislation and that confidentiality of records is always maintained.

Skills and Qualifications

Essential Skills

• Hold a Level 2 qualification or equivalent & a minimum of one years’ relevant experience providing reception / administrative support in an office environment. Or Two years’ relevant experience providing reception / administrative support.
• Experience of working with internal and external stakeholders, e.g. tenants and/or customers, in a confidential and professional manner.
• Experience of dealing with difficult customers.
• Proficient in the use of Microsoft Office applications including Outlook, Word and Excel (demonstrated by work examples).
• Experience of working on own initiative and working effectively as part of a busy team.

Desirable Skills

• Experience of housing administration either in the public or private sectors.
• Experience of using a Housing Management Information System to input and retrieve data and generate reports.

Further Information

Temporary for 12 months.