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Job description

The Proactive Sales plays an important role in supporting the growth of the branch by building strong relationships with both new and existing customers. As part of the Internal Sales team, you will be at the centre of day-to-day customer engagement, helping to deliver the right products and solutions while supporting overall branch performance. We are committed to creating an inclusive and supportive environment where everyone feels respected, valued and able to succeed. You will work with colleagues, customers and suppliers from a wide range of backgrounds, so a collaborative and respectful approach is key. You will be part of a values-led organisation, contributing to our purpose of building our future by helping others build theirs, while developing your own skills and career. Branch opening hours are Mon - Thurs 07.30 - 17.00 Fri 07.30 - 16.00 Sat 08.00 - 12.00 and we are flexible to consider a variety of working hours/patterns to suit your needs!

Responsibilities

• Developing customer accounts (new and existing) by understanding needs and offering suitable solutions
• Responding to customer enquiries, quotations and orders in a timely and accurate way
• Working closely with branch colleagues, key account managers and suppliers to support sales opportunities
• Contributing to branch targets, including sales volume, margin and profitability
• Maintaining accurate stock control and order processing systems
• Delivering a consistent and positive customer experience through professional communication
• Supporting compliance with health, safety and company policies
• Carrying out any other reasonable duties to support the wider team and business

Skills and Qualifications

Essential Skills

• Communication and relationship-building skills across face-to-face, phone and written interactions
• A proactive approach, with the ability to identify opportunities and support sales activity
• Strong organisation skills and attention to detail when processing information
• Confidence using IT systems, including trading platforms and reporting tools
• A team-focused approach and ability to work in a fast-paced environment
• A commitment to our values of decency, passion and pride.