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Job description

We take real pride in our shop floor, it’s where our customers fall in love with our products. You’ll be the creative force behind that joy. You’ll turn every shelf, display, and corner into an experience that delights, inspires, and makes shopping feel effortless. You’ll be a visual merchandiser and leader you’ll be the one who brings it all to life for our customers. You’ll lead a passionate team, keep standards sky-high and help create the kind of shopping experience customers love and colleagues feel proud of. It’s a fast-paced, hands on role that takes real energy and focus. But when everything comes together and you see our customers’ joy and those sales climbing it’s seriously rewarding. We’re looking for someone who’s got an eye for detail, a love of good design, and the drive to keep things moving. If you know how to make a space feel welcoming, know what sells, how to connect with our customers and aren’t afraid to roll up your sleeves we’d love to hear from you.

Responsibilities

• Consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way
• Promote a culture of upselling, coaching the team on how to guide customers to what they might love, boosting impulse buys and basket sizes
• Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience
• Keep energy levels high by building team spirit, celebrating wins (big and small), and being the positive energy that everyone needs
• Have a clear plan for each day, so everyone knows what they’re doing and why it matters
• For the full list of job responsibilities, please visit: www.dunelmcareers.com/vacancies/37384/trading-operations-manager.html

Skills and Qualifications

Essential Skills

• Ability to inspire your team to put customers first and lead by example in every interaction
• Solid management experience, ideally in a customer-facing role like retail or hospitality
• Knowledge of how to boost business performance and smash KPIs, all while keeping the store looking its best
• For the full list of criteria, please visit: www.dunelmcareers.com/vacancies/37384/trading-operations-manager.html

Desirable Skills

• Customer focused