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Job description

Every great customer experience starts behind the scenes your work sets the tone for everything our customers see and feel. If you’re all about creating calm through organisation, love a well-designed space and take pride in doing things properly (first time, every time), you might just be our next Stock Supervisor. You’ll lead a high-performing team and play a vital role in keeping our shelves full, our stock accurate, and our store running like clockwork. That means staying on top of availability, maintaining strong stock integrity, and getting hands-on with efficient stock processes - all to ensure every shopper enjoys a smooth, reliable experience from the moment they step inside. From keeping the warehouse neat and tidy to making sure our stock audits and stocktakes go off without a hitch, you’ll help create a seamless experience behind the scenes that directly supports great service out front. You’ll also keep an eye on deliveries making sure products arrive on time and are quickly in place, so people can rely on us to have what they’re looking for, exactly when they need it. It’s a hands-on role where your attention to detail will make life easier not just for your team, but for every customer who walks through our doors. You’ll be helping people find what they need, when they need it, and making sure the store feels just as good behind the scenes as it does on the shop floor.

Responsibilities

• Consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way
• Make shopping simple and enjoyable by making sure our shelves are well-stocked and everything is merchandised, helping people find what they need with ease
• Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience
• Create a safe and efficient workspace by keeping the warehouse tidy and organised - supporting a team that’s ready to deliver great service every step of the way
• Keep shelves full - manage deliveries and ensure clear handovers so the next shift can keep things moving and customers aren’t left waiting
• Support a smooth Click & Collect experience by maintaining accurate stock records and a well-run back area, making it easier to pick orders quickly and correctly
• For the full list of responsibilities, please visit: www.dunelmcareers.com/vacancies/37386/stock-and-delivery-manager.html

Skills and Qualifications

Essential Skills

• Able to inspire your team to put customers first and lead by example in every interaction
• Able to keep energy high and the team motivated to deliver great service
• Able to lead in a way that builds trust, motivation and long-term success
• Warehouse experience
• Management experience
• Team leader experience
• For the full list of criteria, please visit: www.dunelmcareers.com/vacancies/37386/stock-and-delivery-manager.html