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Job description

NWCare is a family run domiciliary care agency serving the community in healthcare in Northern Ireland for well over 50 years. Due to expansion of service, we are now recruiting Area Service Managers/Care Coordinators for our busy Ballykelly branch to cover the Waterside area of Derry/Londonderry. We are a Northern Ireland based company and do not offer sponsorship. Please note: Criteria for this role is that you apply for an Enhanced AccessNI certificate In this role you will organise and supervise the delivery of home care support services to Service Users in their own homes ensuring that a quality care service is delivered to all Service Users.

Responsibilities

• Accept, allocate and process referrals for new care packages.
• Accept and process changes and amendments to existing care packages.
• Prepare rotas by matching Service Users to domiciliary care workers, ensuring that the domiciliary care skills and competencies are compatible.
• Monitor and report changes in Service User condition to key worker.
• Organise and lead staff meetings.
• Manage time sheets, prepare paperwork for payroll and notify payroll of variations as appropriate, via either manual or electronic process.
• Participate in the out of hours cover rota - excellent on-call rate paid.
• Undertake Service User assessment and risk assessment for Service Users.
• Maintain accurate and confidential records in accordance with company policy.
• Assist with the monitoring an evaluation of service provision.
• Assist Registered Manager in the recruitment of domiciliary care workers.
• Identify training and development needs within their team of domiciliary care workers and ensure induction training for new employees.
• Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect, equality and diversity.
• Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation.
• Assist the Registered Manager and Human Resources Manager in processes, when required.
• Provide care package to Service Users in an emergency situation.
• Participate in mandatory training as required.
• Ensure area PMMRs are within company benchmark.
• Ensure Services are managed in compliance with RQIA standards.
• Ensure an effective, safe and well led service delivery.
• Cover the on-call phone on a rota basis.
• To work within GDPR legislation.
• To reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards.

Skills and Qualifications

Essential Skills

• Minimum of QCF Level 2 in Health and Social Care.
• At least 12 months’ experience in a care setting.
• Experience of coordinating rotas.
• Experience of managing staff.
• NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered.
• Enhanced AccessNI.
• Right to work in UK.
• Ability to respond to sudden changes in service delivery requirements.
• A working knowledge of MS Office, e.g. Word, Excel, Outlook, etc.
• Flexibility in working hours to respond to business needs.
• Car driver with vehicle appropriately insured for business use.
• Flexibility to work in other NWCare branches to meet business needs.
• Participate in the out of hours on-call rota.

Desirable Skills

• QCF Level 3 in Health and Social Care or equivalent or above.
• Previous experience as an Area Service Manager/Care Coordinator.