Riada Resourcing

Phone Number: 02870326600
Email: info@riadaresourcing.com
Web: www.riadaresourcing.com

Job description

An opportunity for an Internal Sales Support professional to join a busy sales and customer service team. The role involves supporting external sales, managing customer enquiries, liaising with suppliers, and ensuring smooth sales operations while delivering a high standard of service. Please see employer website for full job details & person specification.

Responsibilities

• Act as a first point of contact for customer enquiries via phone or email.
• Prepare accurate quotations and assist with pricing decisions to help support sales and margin targets.
• Process and manage customer orders through internal systems efficiently and accurately.
• Liaise with suppliers and internal departments to confirm stock availability, lead times, and delivery schedules.
• Assist with monitoring stock levels and identifying cost-effective supply opportunities.
• Maintain accurate customer records, order histories, and pricing structures.
• Follow up on quotes and outstanding orders to maximise conversion and support margin improvement.
• Stay up to date with product ranges, market pricing, and customer needs to help maintain our competitive edge.

Skills and Qualifications

Essential Skills

• Experience in a sales support, trade counter, or internal sales role would be advantageous (ideally in tools, industrial supplies, or hardware).
• Strong interpersonal and communication skills - able to build rapport with customers quickly.
• Excellent attention to detail and administrative accuracy.
• Comfortable working in a fast-paced, trade-focused environment.
• Confident using Microsoft Office (Excel, Outlook, Word); familiarity with CRM or ERP software is a bonus.
• A problem-solving mindset with the ability to handle multiple tasks.
• Team player with a proactive, can-do attitude.