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Job description

Join the team at the Northern Ireland Housing Executive in Enniskillen as a Clerical Officer and provide essential administrative support to help ensure the smooth and efficient delivery of services. This is a great opportunity to build experience within a busy public sector environment while supporting day-to-day operations and delivering a high standard of customer service.

Responsibilities

• Handle incoming and outgoing correspondence, including emails, letters, and phone calls.
• Maintain accurate records, filing systems, and databases.
• Process forms, documents, and routine administrative tasks.
• Schedule appointments, meetings, and maintain diaries where required.
• Respond to customer and public enquiries in a professional manner. Input, update, and retrieve information using computer systems.
• Prepare reports, letters, and other documents as required.
• Ensure compliance with organisational policies, procedures, and confidentiality requirements.

Skills and Qualifications

Essential Skills

• 5 GCSEs to include Maths and English
• 1 year’s relevant experience in a similar role, delivering excellent customer service and completing administration tasks
• Strong IT skills including Microsoft packages, communication skills, and organisational skills
• Compassionate, with a drive to support customers
• Ability to work on own initiative with accurate and timely completion of tasks
• As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position

Further Information

Northern Ireland Housing Executive