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Job description

We are looking for an organised and proactive Helpdesk Administrator to support our busy maintenance and response team. The role involves coordinating works, communicating with tenants, clients and operatives, and ensuring jobs are progressed and completed within required timescales. Ideal candidate: Strong communication and organisational skills, confident using IT systems, able to multitask and work effectively in a fast-paced environment.

Responsibilities

• Booking appointments.
• Logging, scheduling and monitoring reactive and planned maintenance jobs.
• Liaising with tenants to arrange appointments and provide updates.
• Dispatching work to engineers and operatives.
• Monitoring outstanding jobs and contractual response times.
• Updating internal/client systems accurately.
• Handling incoming calls and emails professionally.
• Supporting supervisors and management with day-to-day contract administration.
• Ensuring job notes, completion information and documentation are maintained.
• Good customer Service.
• Diary management.

Skills and Qualifications

Essential Skills

• Good Communication skills.
• Good IT skills.
• Ability to work under pressure.

Desirable Skills

• Previous helpdesk, maintenance or construction experience is desirable but not essential.
• Organisational Skills.