---

Job description

Join Mid and East Antrim Borough Council in Ballymena and be responsible for the provision of a wide range of professional, administration support services to staff working within the remit of Public Protection, Health & Wellbeing. This is a part time, Public Sector position.

Responsibilities

• Provide a comprehensive and confidential administration service across all functions within Public Protection, Health & Wellbeing (namely Environmental Health incorporating Animal Welfare, Business Continuity and Emergency Planning).
• Respond to telephone calls, emails and other enquiries from the public, external agencies, other council officers, Elected Members etc. Deal with enquiries through the provision of technical and procedural advice or by signposting to other agencies.
• Issue standard correspondence to applicants, members of the public and business operators, logging necessary details in the department’s database and providing status reports to the appropriate officer as required.
• Assist in the preparation of marketing materials and publications for the service, and in updating Council’s website as appropriate
• Effectively operate manual and computerised information systems across all functions within Public Protection, Health & Wellbeing. This will include inputting and uploading of information, accessing for enquiries and production of reports.
• Create and maintain confidential investigation files and records and provide audiotyping support in respect of PACE tape-recorded interviews.

Skills and Qualifications

Essential Skills

• Have a minimum of 5 GCSE passes, to include Maths and English language (grade C or above) or equivalent qualifications to demonstrate literacy and numeracy
• Be able to demonstrate, by providing personal and specific examples, that they have one years' administrative experience in an office environment to include:
• Effective use of computerised information management systems
• Working as part of a team to deliver frontline customer service to members of the public and/or external organisations
• The ability to deal efficiently with large volumes of work and prioritise competing demands
• Competent in the use of Microsoft Office Applications including Word, Excel, PowerPoint and Outlook

Further Information

About the role: £15.82 per hour Monday to Friday Part Time - 29.6 hours a week Temporary up to 31st March 2027