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Job description

The postholder will deliver the Bryson Pathways home safety, security and handyperson service in the Belfast, Larne, Carrickfergus and Ballymena areas. The service has a strong home safety and preventative focus which includes fixing, repairing, cleaning and clearing items in the home or garden which present a trip or fall hazard. The service provides a RoSPA Home Safety Assessment and the provision of a range of equipment including CO alarms and aids for older people. Through the Belfast Police & Community Safety Partnership (PCSP) Home Security Service the postholder will visit victims of crime in their home, complete a security assessment and fit preventative measures such as alarms, doorbell cameras and solar lights. The postholder will also deliver the Net Zero energy measures installation service across designated areas in NI. This service provides a bespoke home energy assessment and fit energy efficiency measures such as LED bulbs. draught-proofing and radiator foils. The postholder has to complete an agreed number of Home Safety / PCSP assessments, Net Zero / Handyperson service installation visits per year. The postholder will be required to observe safe working practices in carrying out the required duties and ensure that instructions, technical specifications and manufactures’ instructions are adhered to.

Responsibilities

• To carry out adaptations and repairs within the operational requirements of the Handyperson service and documented in the contracts and operational procedures.
• To identify where works are outside the remit of the service e.g. electrical, plumbing, heating and advise the service user that these works require a professional tradesperson.
• To carry out the RoSPA home safety assessment using the I-Pad and ensuring all data is accurately collected, entered and uploaded.
• To reply promptly to new referrals, book appointments and maintain a diary of all appointments for reporting.
• To ensure all work and products are fully explained and understood by the service user.
• To determine the nature, time and feasibility of the work required and complete repairs/adaptations to a high standard, collect payment and leave site clean & tidy.
• To assist vulnerable service users to purchase heavy or bulky equipment e.g. doors etc. (limited number of cases).
• To administer all payments in line with the cash handling policy.
• To operate and keep accurate records of home safety equipment and general stock e.g. disposable safety equipment etc.
• To maintain an asset register for all tools and equipment.
• To ensure all electrical equipment is PAT tested and safe to use.
• To issue all disclaimers for security and any other equipment fitted.
• To ensure any company vehicle provided is properly housed, securely parked when on call, clean and fit for work and ready for the purposes of carrying tools and supplies.
• To maintain accurate and appropriate records for monitoring and reporting requirements
• To work in close cooperation with other members of the handyperson service to ensure that householders are satisfied with the service provided
• To ensure no work is carried out in private rented/social housing properties which are deemed as landlord responsibility
• To make referrals or signpost service users to relevant referral agencies for additional support and services.
• To attend any promotional events or presentations to promote the service as required.

Skills and Qualifications

Essential Skills

• A recognised qualification in carpentry and / or joinery trade.
• Ability to work to timetable and communicate difficulties effectively.
• 1 year experience in general building repairs and maintenance.
• Ability to work to timetable and communicate difficulties effectively.
• Excellent customer care and interpersonal skills.
• Full driving licence.
• Ability to find solutions to simple household maintenance.
• Ability to keep accurate, safe and secure records and input data via tablet, email/online through smart phone and/or computer or I-pad as per data protection policies.

Desirable Skills

• City & Guilds Implementing Home Safety Checks.
• City & Guilds Older People Safety in the Home.
• Recognised Information technology qualification.
• Up-to-Date CSR card.
• Experience of taking receipt of cash and following cash handling procedures.