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Job description

The Customer Service Advisor will work as part of a team in the Customer Service Centre providing a high-quality telephone customer service, effectively responding to and resolving all types of calls across the full range of service activity i.e. rents, neighbourhoods, allocations, housing and repairs.

Responsibilities

• The Customer Service Advisor will work as part of a team in the Customer Service Centre providing a high-quality telephone customer service, effectively responding to and resolving all types of calls across the full range of service activity.

Skills and Qualifications

Essential Skills

• A good general level of education to include GCSEs or equivalent qualifications in both English and Maths.
• OR A minimum of six months’ customer service experience, communicating with customers via phone
• Evidence of ability to handle sensitive and confidential information in a workplace environment.
• Evidence of ability to demonstrate accuracy and attention to detail in work responsibilities.
• Excellent level of IT literacy, with a working knowledge of Microsoft Office packages, to include Excel, Word and Outlook.
• Fluent in both spoken and written English language to adhere to health and safety regulations.