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Job description

Brooke House Health & Well-Being Centre delivers the Victims Support Programme (VSP) 2026-2028, funded by the Victims and Survivors Service, providing health, wellbeing and social-support services for victims and survivors of the Troubles/conflict. This role provides combined administrative support across our Complementary Therapy service and our Social Support & Befriending programme - a varied, client-facing role at the heart of the programme's day-to-day running.

Responsibilities

• Manage scheduling and booking of Complementary Therapy appointments
• Liaise with the therapy team and support MYMOP outcome recording
• Provide administrative support to the Social Support & Befriending programme, including volunteer records
• Support accurate data entry across CORENET, MYMOP and CASPIO (VSS Portal)
• Provide general administrative support to the VSS Project Co-ordinator and wider team
• A full Job Description will be provided at application stage.

Skills and Qualifications

Essential Skills

• Relevant administrative qualification or equivalent demonstrable administrative experience
• Experience of coordinating appointments, diaries or bookings and maintaining accurate electronic records
• Experience of providing administrative support across different workstreams or services
• Ability to organise work, manage competing priorities and maintain accuracy
• Effective written, verbal and telephone communication skills, including the ability to communicate sensitively with service users
• Competence in Microsoft 365 and experience of using databases, scheduling or case-management systems (training provided on CORENET, MYMOP and CASPIO)
• Ability to handle sensitive information appropriately, with an understanding of confidentiality and data protection requirements
• Ability to work collaboratively and flexibly within a small team, including liaising professionally with colleagues, volunteers, service users and external partners
• A full Job Description will be provided at application stage

Desirable Skills

• Experience in a victims and survivors, health and wellbeing, care or voluntary/community setting
• Experience of administering clinical, therapy or appointment-based services
• Experience supporting volunteers, befriending or community-based programmes
• Experience of outcome monitoring or funder reporting systems

Further Information

Location: Brooke House Health & Well-Being Centre, County Fermanagh Salary: £31,022 per annum FTE (NJC Scale 5, point 17) Reports to: VSS Project Co-ordinator Contract: This post is funded and costed at 22.5 hours per week; it is a part-time post. This is a funded, fixed-term post to 31 March 2028. Any continuation beyond this date will be subject to future funding and organisational requirements and cannot be guaranteed. Closing Date : Completed applications should be returned to jobs@happyraspberry.com no later than Tuesday 29th September at 3.00pm. CVs and late applications will not be accepted. This post is subject to an AccessNI check, in line with Brooke House's safer recruitment and safeguarding requirements, together with any other pre-employment checks applicable to the role. Brooke House Health & Well-Being Centre is committed to equality of opportunity and welcomes applications from all suitably qualified candidates.

Application Information

To apply, please request an application form by emailing jobs@happyraspberry.com quoting the job reference number BH/VSS/02/26. Please send your completed application form demonstrating how you meet the essential and desirable criteria to jobs@happyraspberry.com