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Job description

Box Office Assistants are often the first point of contact that customers have with the Theatre. Their role is to help customers with any question they may have about performances, seats, tickets and prices, and process transactions for tickets, memberships, gift vouchers, merchandise and other services in a friendly and courteous way, upholding the highest standards of customer service and accuracy. A full and detailed job description is available on the Theatres website on the link below. https://www.goh.co.uk/about-us/careers/box-office-assistant

Responsibilities

• To administrate the sale of tickets, memberships, merchandise and gift vouchers, to record information and keep accurate records of each customer interaction
• To provide precise and timely information to customers about services and products on offer
• To provide the highest level of customer service and ensure that the service provided is welcoming, enthusiastic, friendly, courteous, anticipating and accessible
• To provide a troubleshooting service for bookings, and resolve minor customer complaints
• To work successfully towards daily team and individual sales targets set by the Box Office Manager
• To be timely and accurate in all activities, including the handling of cash, cheques, credit card details, stock and personal details

Skills and Qualifications

Essential Skills

• At least 1 years recent paid work experience working in a customer service and sales role which includes providing customer service and sales, accurate cash-handling and credit/debit card transactions and working with IT systems
• Communication skills and the ability to confidently deliver sales
• Interpersonal skills and the demonstrable commitment to providing an excellent level of customer service
• Organisation and administrative skills with good attention to detail

Desirable Skills

• Experience of working with a computerised ticketing system or database system, in particular Spektrix

Application Information

Further information about the Box Office Assistant role and the online application and monitoring form can be found on the Theatre's website on the link below. https://www.goh.co.uk/about-us/careers/box-office-assistant