---

Job description

As a Community Contact Officer your role would be to help identify individuals within the community that are active and engaged and who are resourceful, gifted and creative. A huge part of community engagement involves talking to people. An important aspect will be Community understanding; this role requires you to know about and understand how complex some of the local issues may be. It will require the coordination of residents, groups, businesses, developers, statutory agencies and other local agencies. The role will involve implementing several Community safety and crime prevention initiatives and report on safer neighbourhood initiatives.

Responsibilities

• To promote the aims and objectives of the organisation. To deliver on the outcomes set out in the Organisations Strategic Plan.
• Community renewal, helping people living in the area gain confidence, knowledge, and bonds to help improve quality of life for everyone To coordinate a people led connected community approach.
• Act as lead contact worker with local Street Reps, Residents, Community Groups, Elected Reps and Statutory Agencies when addressing community needs
• To encourage and motivate community participation in all program and scheme delivery, provide admin support or attend various Forums addressing community need/s and encourage Street Reps and people led community involvement
• To link residents and Street reps to advice and employability, training programmes and other supporting measures delivered by the organisation and its partners
• To carry out survey’s, door to door visits and work with community on a range of issues including emerging needs and identifying needs
• Monitor and evaluate against organisation key objectives and Strategic Plan
• To deliver on the outcomes set out in the Organisations Strategic Plan
• To manage our local Street Reps communication forum
• Monitor and evaluate against organisation key objectives and Strategic Plan

Skills and Qualifications

Essential Skills

• Ability to produce high-quality verbal, written and oral reports and provision of written summary reports for a range of people with differing needs and abilities; experience of public speaking.
• Ability to act on own initiative, motivate, network and maximise opportunities and input, including the development of partnerships for the advancement and delivery of relevant programmes.
• Demonstrate an ability to meet tight deadlines
• To have a working knowledge of social media
• Be willing to be flexible and contribute to the working environment of a small team
• Proficient in computer skills with a working knowledge of Microsoft Word; Internet Explorer; Outlook; Microsoft PowerPoint and Excel/Access Databases

Further Information

Completed form to be returned by email or post to, Ardoyne Association 111 Etna Drive Belfast BT14 7NN Closing Date: Monday 5th October 2026

Application Information

To request and application please email: info@ardoyneassociation.org or tele: 02890715165 to arrange collection of application.