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Job description

The post holder will provide a professional customer service experience for visitors, members and potential members. This will include selling all relevant Sports & Leisure services and products to existing and potential customers and promoting all relevant Council services, events and programmes. The post holder will handle associated financial transactions utilising relevant Leisure Management Software and assume other delegated duties relevant to the post reasonably assigned by the Operations Manager and Operations Coordinator, including duties/location to cover leave/other absences across Sports and Leisure facilities.

Responsibilities

• In line with the Council’s Customer Care Standards, provide a front of house service to include greeting and advising customers and responding to customer queries to ensure that all customers have a positive and enjoyable experience.
• Proactively sell and promote services offered by the Centre and Sports Services. This will include point of sales promotions and, on occasion, promoting services at special events.
• Process casual and member activity bookings including taking telephone and emails inquiries.
• Process customer purchases and reconcile cash in preparation for lodgement in accordance with Council procedures.
• Carry out all relevant clerical duties pertaining to the role as and when required as instructed by the Operations Manager.
• Under the direction of Operations Manager, assist in the replenishment of stock, stock control and replenishment of information stands.
• General monitoring of members of the public throughout the facility to ensure that all Child Protection and Vulnerable Adult policies and procedures are complied with.
• Ensure compliance with Council policies and procedures and operate within the highest standards of personal behaviour which reflect the core values and behaviours of the organisation.
• Ensure the provision of high standards of customer service within the facility and across Sports Services.
• Promote and manage the service effectively and communicate in a way, which enhances and promotes the public image and overall reputation of the Council, including product knowledge and awareness.

Skills and Qualifications

Essential Skills

• It is essential that applicants have a minimum of:
• 5 GCSE passes at grade A-C, NVQ level 2 or equivalent.
• One years’ experience in a similar position, to include front of house, customer service, administration/clerical work.
• Experience in cash handling and the preparation of lodgements.
• Experience using MS Word and Outlook.
• Where applicants do not hold the qualifications as outlined in above, they must demonstrate a minimum of 4 years’ experience as outlined in above.
• Customer Care skills.
• Effective oral & written communication skills.
• Organisational skills.
• Applicants must be prepared to work on a rota system which includes evening and weekend shifts