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Job description

The role will include working as part of a team and play a key part of the strategic modernisation and development of the pathway for GP, direct and other referrals within the Trust. This role will include the interface with patients, GPs and colleagues within and external to the Trust, both by correspondence and telephone. The role will maximise experience and development through working in registration and booking functions for outpatient clinics and theatre / day surgery lists. This will include competency in updating Encompass. Accuracy of clinical and patient information is paramount, requiring concentration and attention to detail.

Responsibilities

• Receive incoming paper referral letters and manage within agreed processes.
• Register referrals onto the Encompass system in line with IEAP guidance.

Skills and Qualifications

Essential Skills

• NVQ level 3 (or equivalent) in administration AND 1 years’ experience in a clerical / administrative role AND 1 year experience dealing directly with customer queries OR
• 5 GCSEs at Grades A-C including English or equivalent AND 2 years’ experience in a clerical / administrative Role AND 1 year experience dealing directly with customer queries. OR
• 3 years’ experience in a clerical / administrative role within a hospital setting AND 1 year experience dealing directly with customer queries.