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Job description

HR Central is a dynamic shared services group focused on the experience of our internal and external customers with Human Resource needs. Reporting to the Manager of HR Central EMEA, the successful candidate will be responsible for providing a tier 1 level of support for employees in the EMEA region. This role requires a base knowledge of HR processes, an understanding of shared services environment and experience with HR systems.

Responsibilities

• Serve as an operational "subject matter expert" in processes supported by HR Central EMEA such as Talent Acquisition Coordination, Benefits Administration and first level support on HR processes, policies and systems.
• Provide a tier 1 level of support to employees across EMEA, handling complex requests/ HRMS transactions/ processes
• Support the Talent Acquisition team during the full recruitment cycle including position administration, interview scheduling, offer auditing, preparation of offer documents, launching and supporting the Onboarding process and delivering Orientation
• Proactively identify areas of improvement and work on the development and continuous improvement of HR Central processes
• Arrange, coordinate and deliver training for new and existing team members as required.
• Support the expansion of the team’s service scope as required.
• Prepare information on operational performance and metrics.
• Perform HR systems testing in order to support introduction of new programs and system improvements.

Skills and Qualifications

Essential Skills

• Minimum of 1 year’s experience working in a HR Shared Services role/ or qualification in HR or Business Analytics.
• Previous experience working with an HRMS system (preferably SAP SuccessFactors).
• Previous experience of working with advanced Excel functions/ data analytics.
• Organised with a good attention to detail.
• Interested in collaborating closely with a range of stakeholders in a multi-national environment.
• Able to successfully work with others on a team and passionate about helping others.
• Able to manage and prioritise multiple tasks in a timely manner.
• Enjoys problem solving, thinking critically and detail and process oriented.
• Focused on continuous improvement and the candidate and employee experience.
• Excellent communication skills.
• Proficient use of Microsoft products, particularly Excel (e.g. PivotTables, vlookup).
• Experience administering HR systems (ideally SAP SuccessFactors).
• Understanding of the Shared Services service model.

Desirable Skills

• Knowledge of European languages.
• Experience working with International HR.
• Exposure to a Shared Services environment.

Further Information

Location: 1 Disc Drive, Springtown Industrial Estate, Derry/Londonderry. When applying - Please demonstrate on your Cover Letter or CV how you meet the criteria set out in the job description identified above.