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Job description

Join a leading manufacturing company as an Internal Sales Co-Ordinator, where you will support the sales function by coordinating customer orders, managing enquiries, and ensuring excellent service delivery from initial contact through to after-sales support. This is an excellent opportunity for a highly organised individual who enjoys building strong customer relationships and contributing to a fast-paced, customer-driven environment.

Responsibilities

• Promote a full range of group concrete products and raise the company's profile.
• Process quotes, orders and related documentation.
• Communicate with customers whilst delivering excellent customer service.
• Liaise with both the production and transport departments regarding orders and deliveries.
• Collect customer feedback, managing customer expectations and responding to customer queries.
• Update quote logs daily - Order to place quote management.
• Establish, develop, maintain and expand relationships with contractors / consultants / designers and merchants.
• Be an integral part of our established sales team by servicing the needs of existing customers and increase business opportunities through various routes to market.
• Provide general administrative and sales support to on-site management on a daily basis.
• Answering the telephone, dealing with customers / visitors.
• Carry out any other reasonable request made by management.

Skills and Qualifications

Essential Skills

• English and Maths GCSE (or equivalent) at grade C or above.
• Be computer literate with experience of all Microsoft Office applications especially Excel, Word and Outlook.
• Effective telephone manner, excellent interpersonal and communication skills with the ability to demonstrate excellent customer service and sales experience.
• Excellent planning and organisational skills with the ability to prioritise workload and manage a number of tasks concurrently.
• Ability to work calmly and efficiently under pressure to a high level of accuracy.
• Ability to work flexibly on own initiative and as part of a team with a ‘can do’ attitude.
• Ability to work confidentially and treat issues with sensitivity.
• A willingness to undertake training as required.

Further Information

About the role: Competitive salary Contributory pension scheme Employee Assistance Programme Refer a Friend Scheme Employee Savings Scheme Access to Health Cash Plans Training provided