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Job description

The Sales Coordinator is responsible for ensuring the efficient processing of customer orders from receipt through to delivery while coordinating supply chain, production planning, and logistics activities.

Responsibilities

• Customer Service and Order Fulfilment: Process customer orders accurately and efficiently. Coordinate order fulfilment from order receipt through to delivery. Provide customers with order status and delivery updates.
• Resolve customer queries relating to product availability, lead times, and deliveries. Build and maintain positive relationships with customers to ensure a high level of service. Proactively address and resolve delivery delays or supply issues.
• Supply Chain Management: Ensure sufficient stock is available to meet customer demand and production requirements. Negotiate prices and delivery terms with suppliers to achieve best value.
• Monitor and evaluate supplier performance, including quality, delivery, and cost effectiveness. Raise and administer purchase orders in accordance with company procedures.
• Maintain optimal stock levels while balancing working capital requirements. Prevent stock shortages and minimise excess inventory. Monitor inventory levels and conduct regular stock checks.
• Ensure stock received meets the required specifications and quality standards. Resolve supply chain issues and implement corrective actions where necessary.
• Production Planning: Schedule production runs to meet customer delivery requirements. Ensure materials and components are available when needed for production. Coordinate closely with production teams to maintain workflow continuity.
• Balance production capacity, labour availability, and customer demand. Monitor production schedules and adjust plans to accommodate changing priorities.
• Logistics And Distribution: Arrange transport and delivery schedules for customer orders. Liaise with freight providers and courier services to ensure timely deliveries. Monitor deliveries and proactively address any delays or issues.

Skills and Qualifications

Essential Skills

• Good communication and relationship-building skills across face-to-face, phone and written interactions.
• A proactive approach, with the ability to identify opportunities and support sales activity.
• Strong organisation skills and attention to detail when processing information.
• Confidence using IT systems, including trading platforms and reporting tools.
• A team-focused approach and ability to work in a fast-paced environment.

Further Information

If we receive a high number of applications, the following may be used to support shortlisting: Experience in a similar role or environment.