Riada Resourcing

Phone Number: 02870326600
Email: info@riadaresourcing.com
Web: www.riadaresourcing.com

Job description

Join the team at the Northern Ireland Housing Executive in Derry/Londonderry as a Counter Assistant. Apply now to express your interest in this role. About the role: £13.69 per hour Monday to Friday (9.00 am - 5.00 pm) 37 hours per week Holidays: 35 days pro rata Duration: Temporary, ongoing

Responsibilities

• Collect information to understand a customers need and accurately capture information on systems.
• Provide advice on housing benefit, universal credit, payments, repair requests, housing solutions and application support, properties available, planned maintenance, community issues.
• Provide assistance with reporting repairs, provision of documentation, form filling, reporting ASB.
• Signposting and passing customer requests to other officers and department.

Skills and Qualifications

Essential Skills

• Have five GCSEs at Grade C or above to include Maths and English, or equivalent qualification.
• Plus at least two years’ relevant general administrative experience within a busy team environment.
• Experience of direct delivery of handling customer queries professionally and efficiently.
• Experience in using a range of computer packages including Word, Excel, Outlook.
• Ability to prioritise own work in order to meet deadlines.
• As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.