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Job description

Theatre Hosts are at the forefront of the Grand Opera Houses’s Front of House Panto experience, welcoming visitors and audiences to performances and events. They deal with customer enquiries, check tickets, seat customers and sell programmes, merchandise and interval refreshments, and provide general information about the Theatre and its programme. Theatre Hosts ensure that customers have the best possible experience by providing an exemplary level of customer service.

Responsibilities

• Provide a professional welcome to all customers and visitors.
• Usher shows, check tickets, seat customers and monitor audience safety during performances.
• Assist customers with any additional access requirements.
• Provide an excellent level of customer service and ensure customer enquiries are dealt with effectively and promptly.
• Promote and sell show programmes, merchandise, interval orders and refreshments.
• Handle money and stock accurately, reconcile floats, operate tills and escalate any discrepancies to the House Management Team
• Resolve customer complaints and seating issues, and refer unresolved complaints to the House Management Team.

Skills and Qualifications

Essential Skills

• A minimum of six months’ recent paid work experience in a customer service role, dealing with customers face to face in a busy retail or hospitality environment.
• Experience of delivering sales, accurate cash-handling, and till transactions in a busy customer environment.
• Interpersonal and communication skills and the demonstrable commitment to providing an exemplary level of customer service.
• Numeracy/mental arithmetic skills to enable accurate cash handling.
• Ability and confidence to proactively sell to customers.
• Ability to work at least three afternoon shifts and three evening shifts during the week from Tuesday to Sunday, including Christmas Eve, Boxing Day and New Year Eve.

Further Information

The online application and monitoring form is available on the Theatre's website on the link below. Please ensure you read through the Candidate Information Pack before starting an online application. Further information about these roles are available in the Candidate Information Pack which is available on Theatre's website on the link below; https://www.goh.co.uk/about-us/careers/pantomime-theatre-hosts-2