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Job description

The Referrals & Intake Coordinator is the first point of contact for individuals accessing Foyle Women's Aid services. The post-holder is responsible for coordinating, recording and monitoring referrals across residential, community support and court support services, ensuring clients receive timely and appropriate support.

Responsibilities

• Act as the primary point of contact for all incoming referrals and service enquiries.
• Receive, process, record and coordinate referrals for residential, community support and court support services.
• Maintain an effective referral tracking system, ensuring accurate allocation of cases to Support Workers.
• Monitor referral activity, waiting lists and client waiting times, escalating concerns where appropriate.
• Identify and report any potential conflicts of interest.
• Provide information and guidance to individuals making selfreferrals or seeking information about FWA services.
• Work closely with the Senior Support Services Manager to ensure effective communication and service oversight.
• Maintain records relating to admissions, departures and occupancy within residential services.
• Produce regular reports and statistics.
• Support the delivery of a high-quality, client-centred service.
• Contribute to the continuous improvement of referral, monitoring and reporting systems.
• Manage and maintain the OASIS database, including system upgrades, issue reporting, file audits, reporting changes, and file retention/removal in liaison with the Senior Support Services Manager.

Skills and Qualifications

Essential Skills

• Possess a third-level qualification.
• Experience of working with vulnerable people.
• Minimum of 3 years’ strong administrative experience.
• Communication, interpersonal, verbal and written skills.
• Awareness of vulnerable families and a good understanding of the issues they encounter.
• Previous use of Microsoft Office.
• Work flexibly as part of a team.
• Experience dealing with people in crisis.

Desirable Skills

• Possess a third-level degree in a related relevant discipline.
• Experience of working within domestic violence services.
• Experience of collating statistical information and reports.
• Knowledge of current legislation and services available when working with vulnerable people or domestic violence.
• Experience of using triage systems.

Further Information

Full Job Details are available on Foyle Women's Aid website: https://foylewomensaid.org/recruitment/