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Job description

To provide high-quality ICT, Audio-Visual and Digital Communications support throughout the school, ensuring the effective operation, maintenance and development of information technology and audio-visual systems that support teaching and learning, administration, examinations and school events. The post-holder will work as part of the ICT team, supporting the maintenance, operation and development of the school's ICT and audio-visual infrastructure whilst also supporting the school's digital communications through the maintenance of the school website, social media platforms and production of digital media and publications.

Responsibilities

• ICT Support The post-holder will: - Provide first and second-line ICT support to staff and pupils, including investigating and resolving technical incidents and service requests.
• Install, configure, maintain and troubleshoot ICT devices, peripherals and associated technologies, including computers, mobile devices, printers, scanners and interactive displays.
• Support Microsoft 365 services including Outlook, Teams, OneDrive and SharePoint. Maintain user accounts and permissions in accordance with school procedures.
• Support software deployment, operating system updates and security patching. Maintain accurate records of ICT assets, incidents and service requests. Assist in maintaining cybersecurity measures and ICT security compliance.
• Support backup and disaster recovery procedures. Assist in the administration and support of educational software and management information systems.
• Prepare, deploy and support ICT equipment required for examinations and assessment activities. Assist in planning and implementing ICT equipment refresh programmes.
• Support the operation of the school's digital canteen ordering system and associated technologies. Assist in researching and evaluating technologies that support teaching, learning and administration.
• Network Support Assist in maintaining the school's wired and wireless network infrastructure. Support network monitoring and fault resolution. Assist with internet filtering and safeguarding technologies.
• Liaise with external ICT providers and contractors as required. Assist in maintaining cloud-based and on-premise services and systems.
• Support the maintenance and development of audio-visual systems throughout the school. Provide technical support for assemblies, concerts, productions, open evenings, parent events.
• Set up, operate, maintain and troubleshoot audio-visual systems, including PA systems, microphones, projectors, presentation technology, digital signage, video conferencing, live-streaming and stage lighting equipment.
• Provide technical assistance and guidance to staff in the use of audio-visual technologies. Maintain inventories and documentation relating to audio-visual equipment.
• Liaise with suppliers and contractors regarding repairs, installations and maintenance. Contribute to recommendations regarding the procurement and replacement of AV equipment.
• Assist in monitoring performance and identifying opportunities to improve AV systems. Ensure AV equipment complies with health and safety requirements.
• Support implementation of the school's Digital Strategy. Assist with the testing and implementation of new technologies.
• Support initiatives that improve the effectiveness of ICT and AV systems. Assist with projects that enhance teaching, learning and communication through technology.
• Maintain and update the school's website and social media platforms. Produce and distribute newsletters, digital communications and promotional materials.
• Capture and create digital content, including photography and video, to promote school activities and achievements. Support digital signage and ensure the school's visual identity is presented consistently across digital platforms.
• Ensure all digital communications comply with safeguarding, copyright and data protection requirements.
• Provide technical guidance and support to staff and pupils. Deliver basic training on ICT and AV systems where required. Produce user guides and technical documentation.
• Promote effective and innovative use of technology throughout the school.
• Comply with all safeguarding and child protection procedures. Support compliance with Data Protection legislation and GDPR.
• Adhere to ICT, cybersecurity and acceptable-use policies. Follow safe working practices and health and safety procedures.
• Participate in safeguarding and professional development training
• Work collaboratively with teaching and support staff. Attend relevant training and development activities. - Support the school's commitment to continuous improvement
• Undertake duties commensurate with the grade of the post. Provide occasional support outside normal working hours where required to facilitate examinations, productions, open evenings, results days and other school events.
• Hours of Duty The person appointed will be required to work 36 hours per week, term-time plus the possibility of 10 additional days to support with:
• GCSE/A-Level results days, August ICT preparation, new staff device deployment, summer software updates, open day/evenings, school productions, prize-giving ceremonies, parent meetings, etc.
• (Please see full details on Job Description/application pack on school website.)

Skills and Qualifications

Essential Skills

• Applicants must possess: Five GCSEs (or equivalent) including English Language and Mathematics at Grade C or above. A Level 3 qualification or higher in Information Technology, Computing or a related discipline, or equivalent.
• At least two years' experience providing ICT technical support, including the support of Microsoft Windows, Microsoft 365, hardware, software and networked environments.
• Experience supporting networked environments including wired and wireless technologies. Experience supporting audio-visual technologies including PA systems, projectors, presentation equipment and video conferencing solutions.
• Experience providing technical support for events, presentations, productions or similar activities. Experience maintaining technical records and inventories, website content and updating social media and digital communication platforms.
• Knowledge of Microsoft Windows operating systems and Microsoft 365 technologies. Understanding of networking fundamentals including wired and wireless technologies.
• Knowledge of audio-visual technologies and sound reinforcement systems. Cybersecurity, data protection and information security principles.
• Ability to communicate effectively with technical and non-technical users. Ability to work independently and work collaboratively as part of a team.
• Ability to produce digital content for websites, newsletters and social media platforms. Ability to use photography, video and multimedia technologies to support school communications.
• Troubleshooting, diagnostic and problem-solving skills. Ability to operate, configure and troubleshoot professional audio equipment. Ability to provide technical support for school events, productions and presentations.
• Organisational skills with the ability to prioritise competing demands. Strong analytical and investigative skills. Customer service skills. Ability to maintain confidentiality, exercise discretion and exercise sound judgement.
• Ability to support the technical requirements of school events and productions. Ability to use audio-visual equipment to capture, record and stream events.
• For full details, please see Person Specification/application pack on school website.

Desirable Skills

• Experience working within a post-primary school environment. Experience supporting live productions, theatre technology or performance venues. Experience supporting live-streaming and digital media.
• Experience maintaining digital signage and display technologies. Experience of C2K Management System and cloud-based device management. Experience supporting Apple and ChromeOS devices.
• Relevant professional certifications such as CompTIA A, Network, Microsoft certifications or recognised AV qualifications. Experience in photography, video production, digital media creation. Experience producing newsletters or publications.
• Experience maintaining website content using a content management system (CMS). Experience creating content for social media platforms. Experience using graphic design, video editing or digital publishing software.
• Professionalism and integrity. A proactive and solution-focused approach. Flexibility and adaptability. Commitment to continuous professional development.
• Commitment to safeguarding and promoting the welfare of children and young people. Commitment to supporting the ethos and values of the school.
• For full details, please see Person Specification/application pack on school website.

Further Information

Please see school website (www.thornhillcollege.org.uk) for application pack including application form, monitoring form, job description, person specification, notes and guidance, school vison and aims. Term time post and full-time equivalent salary above will be calculated on pro rata basis. Monitoring form and application form to be returned electronically to: thornhillposts144@c2kni.net by 12 noon on Tuesday 20th October 2026. Monitoring form included with application pack on school website.