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Job description

Committing to the one-team ethos, you will be flexible and collaborative, and you will actively support all colleagues and other activities necessary to deliver the leisure service objectives. As a Recreation Associate (Lifeguard), you will implement the Council’s safe systems of operations relating to the Pools Safety Operating Procedures (PSOP). You will maintain the safety of all users in Council’s swimming pools as a key priority, and it is therefore imperative you will be motivated, qualified, vigilant and responsible when dispensing your role and responsibility on poolside. You will be responsible for the delivery of safe working practices and be expected to undertake a wide range of duties across a range of leisure facilities and activities, ensuring service delivery is achieved to specified standards with a quality leisure experience being offered to all our customers. You will work within the centre, ensuring customer safety and high standards of service and customer care at all times. The role will involve supervision of specific activities including Lifeguarding the swimming pools, supervising the Spa and dry side areas, maintaining high standards of customer satisfaction and cleanliness and the safe handling, and set up of equipment. Please refer to Council website for a full description of the duties - ardsandnorthdown.getgotjobs.co.uk

Responsibilities

• Perform dedicated lifeguarding duties and to provide emergency reaction care when needed throughout the facility to ensure the safety and wellbeing of customers.
• Provide supervision of swimming pools to always ensure customer safety, by preventing accidents and incidents and by taking the appropriate action in the event of these occurring.
• Recreation Associates are tasked with increasing memberships and sales across the aquatic programme.
• Maintain National Pool Lifeguard Qualifications (NPLQ) as part of integrated staff training sessions, linked to the centre’s Pool Safety Operating Procedures manual (PSOP), thus ensuring staff are highly motivated and qualified.
• Perform any duties required to ensure that the programme of activities and bookings across the facilities, both indoor and outdoor, operates in a smooth, efficient, safe, and timely manner and in the best interests of the user.
• Engage with customers in the centre and provide excellent customer care by assisting customers and members with their personal requirements within the complex.
• Contribute to the development, promotion and delivery of centre-based activities particular dry side and aquatic activities within the centre as appropriate to training and qualifications. Keeping abreast of industry trends and direction to ensure

Skills and Qualifications

Essential Skills

• Hold a valid National Pool Lifeguard Qualification (NPLQ).
• Previous experience of working in a customer focused environment.
• Must be prepared to work on a rota system which can include days, evenings, weekends (Sat & Sun) and public holidays.
• Must consent to a pre-employment Enhanced with barred list Access NI check.
• Due to safeguarding requirements associated with this role all applicants must be over 18 years of age.
• Must agree to a pool test as part of the recruitment selection process.
• To undertake any training required to deliver a high-level service experience and ensure qualifications are kept up to date in line with both personal development and the needs of the service.

Desirable Skills

• Hold a recognised academic qualification associated with the leisure industry.
• Hold a customer care or Welcome Host certificate.
• Hold a recognised qualification in IT e.g. CLAIT II or ECDL.
• Previous relevant experience in the leisure industry.
• Previous experience of reception duties within a similar environment.

Further Information

Based in North Road Depot. Applications for this post will be channelled exclusively through Council’s GETGOT system. However, Council will consider requests for applications in hard copy and will provide alternative arrangements if possible. Local Government is committed to fair and equal treatment to all those seeking employment and in employment.