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Job description

We are seeking an experience and highly motivated Senior Receptionist to join our busy GP practice between 30-34 hours per week. This is an excellent opportunity for an organised and patient-focused individual to play a key role in supporting the smooth running of our reception team and delivering exceptional customer service to our patients. Main duties of the role: Acting as a senior member of the reception team and providing day-to-day support to reception staff. Managing and resolving patient queries, concerns, and complaints in a professional and empathetic manner. Providing excellent customer service both face-to-face and over the telephone. Scheduling appointments and assisting patients with access to practice services. Supporting the management of staff rotas. Assisting with practice administration and ensuring reception processes are followed efficiently. Working collaboratively with clinical and administrative teams to support patient care. Maintaining patient confidentiality at all times in line with practice and GDPR requirements.

Responsibilities

• The Senior Receptionist plays a key role in supporting the day-to-day management of the reception function, ensuring that patients receive a professional, efficient and welcoming service at all times.
• As a senior member of the administrative team, you will provide guidance and support to reception staff, assist with the smooth running of practice operations and help maintain high standards of patient care.
• The role involves managing patient enquiries and resolving issues effectively, co-ordinating appointments, maintaining staff rotas and supporting the delivery of administrative processes across the practice.
• You will work closely with clinicians, management and administrative colleagues to ensure services are delivered efficiently and in line with practice policies and patient needs.

Skills and Qualifications

Essential Skills

• GCSE Maths and English or equivalent.
• Previous experience working within a GP Practice or Primary Care setting.
• Knowledge of EMIS Web/appointment management systems.
• Experience managing/supporting staff and rotas.
• An understanding of QOF/NICAF processes and primary care administration.
• Communication, organisational, and problem-solving skills with the ability to prioritise workloads and meet deadlines in a fast paced environment.
• Customer service skills.

Desirable Skills

• Experience supervising, mentoring, or supporting a reception team within a GP practice or healthcare setting.
• Knowledge of primary care processes and patient pathways.
• Experience handling patient complaints, concerns and complex enquiries.
• Proficiency in using EMIS Web and other primary care clinical systems.
• Strong IT skills, including experience with Microsoft Office applications, particularly excel, word, outlook and teams.
• Training or supporting colleagues with practice systems and administrative procedures.
• Experience contributing to quality improvement initiatives and implementing new ways of working.

Further Information

Hours for this role are 30-34 per week and the salary is £30,000 per annum, pro rata. Please email your CV to practicemanager.z00464@gp.hscni.net by 12pm on Friday 15th October 2026. Location - Portadown Health Centre, 90 Meadow Lane, Portadown BT62 3NJ.