---

Job description

Be at the heart of keeping our services running smoothly. As part of our team, you will provide essential administrative support that helps colleagues deliver the best possible service to our customers. It's a varied role where your organisation, communication and problem-solving skills will be valued, with opportunities to learn, develop and make a real contribution.

Responsibilities

• Act as the first point of contact for telephone calls to the Housing Department. This will include verifying customers contact details, checking customer alerts and logging call details and assigning to staff on our CRM System.
• Take responsibility for the recording and distribution of correspondence (incoming mail, email and portal and Facebook enquiries), including the administration of the responses and recording of same.
• Key details of applicant and the property details and other associated allocation information onto NIHE Housing Management System (HMS) as instructed by the Allocations Team.
• Administration and distribution of letters, statements and notices to tenants.
• Completion of new hardcopy and digital tenancy files and archive hardcopy and digital Past Tenant files.

Skills and Qualifications

Essential Skills

• A minimum of two years administration experience in a busy office environment and GCSEs in Maths and English, at Grade C or above, or equivalent.
• Or one years’ administration experience in a busy office environment and a relevant housing related qualification.
• A minimum of one years’ experience of dealing with a high volume of calls in front line customer service including dealing with customer enquiries.
• Experience of dealing with a large volume and variety of tasks and prioritising workloads.
• Experience in telephony and dealing with complex conversations.
• Complete proficiency in the use of Microsoft Office applications such as Outlook, Word, Excel and Power Point.