---

Job description

Make a positive difference to people's independence and wellbeing every day. As a Scheme Co-Ordinator, you'll support customers to live independently by building trusted relationships, providing practical support and connecting them with the services they need. Working as part of a caring and supportive team, you'll enjoy a rewarding role where every day offers the chance to make a meaningful impact.

Responsibilities

• Engage with our tenants and ensure their support needs are responded to efficiently and effectively in line with support plans.
• Be accountable for initial assessment and support plans in accordance with Supporting People requirements and our service standards.
• Keep accurate and up to date records, making full use of ICT opportunities available to deliver an efficient and high standard service within agreed timescales.
• Ensure emergency calls are responded to in a supportive manner and manage emergency situations appropriately by seeking advice from the Housing Officer as necessary.
• Report and investigate low level Anti-Social Behaviour complaints and refer to the Housing Officer and when necessary and liaise with statutory agencies.
• Work in partnership with the income recovery team to secure payments and follow up on missed payments and broken agreements.

Skills and Qualifications

Essential Skills

• Computer skills.
• A flexible approach to working hours and ability to work out of hours when required.

Desirable Skills

• A practical understanding of safeguarding, risk assessment, confidentiality and support plans.
• Hold a full driving licence, be a car owner and insured to include business use to provide cover at neighbouring schemes, as and when needed

Further Information

Salary - £26, 935.76 - £30,244.36 pro rata per annum.