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Job description

To provide a high level of customer service to the general public, by welcoming all visitors and callers to the building and directing them to the appropriate Directorate as required and through operating the Council’s main switchboard. To provide a comprehensive administration service to the Organisational Development Directorate and to assist in the day-to-day management and control of services. Please see employer website for full job details & person specification.

Responsibilities

• Act as first point of contact for the Council, welcoming visitors/council staff in efficient manner, ensuring a high level of customer care and liaison with other Council Directorates, external agencies and members of the public.
• Operating the Council’s main switchboard, receiving and initiating calls promptly and efficiently and identifying the caller’s requirements.
• Operate and monitor the Council’s manual and computerised booking/requisition systems in accordance with approved procedures, to include visitors signing in/out, room bookings, appointments, equipment delivery and return etc.
• Maintain and update computerised systems, e.g. dog licensing and financial systems, and associated document management systems to ensure accuracy.

Skills and Qualifications

Essential Skills

• Hold 5 GCSE’s (Grades A-C) or equivalent including English Language and a numeracy-based subject.
• Must provide specific and personal examples of having at least 1 years’ relevant experience in following areas: Proficiency in use of IT systems including working knowledge of Word Processing & Excel. Verbal & written communication skills.
• Possess the right to work in Northern Ireland at the time of application.

Further Information

Location: Cookstown, Dungannon and Magherafelt Council Offices.