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Job description

Castlehill is an innovative service that provides temporary accommodation across 22 self contained flats, including six designed for shared living. We support people with complex needs often linked to homelessness, mental health challenges, or substance use by offering a stable, secure environment where they can begin to rebuild. Our team delivers tailored, low to medium intensity support, helping residents develop essential life skills, maintain their tenancy, improve their wellbeing, and move confidently toward long term, sustainable housing. Working at Castlehill means being part of a compassionate service that empowers people to regain independence and stability. You will be a member of a multi-disciplined team using holistic approaches to support Depaul service users. Working to a housing-led, low threshold, harm reduction approach, where service users receive a high degree of support and advice. Depaul has a commitment to service user participation and to empowering our service users to manage their own lives.

Responsibilities

• To be the first point of contact for service users, agencies, contractors, visitors etc.
• Ensure the practical needs of our services users are met on a day to day basis.
• Ensuring service users records are properly maintained.
• To provide colleagues with timely and accurate communication relating to service users.
• Assist case workers to meet the needs of service users in line with support plans as well as safety and wellbeing management plans.
• To ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy and procedures.
• To ensure all health & wellbeing and building checks are completed.
• To identify building defects in line with organisational health and safety standards.
• To ensure that Health and Safety standards are met within the project in accordance with Depaul’s Health and Safety policy and the services risk assessments.
• Carry out project administration tasks such as upkeep of petty cash, project statistics, invoices, record keeping, Service User’s files, OTIS, IR and AR completion etc.
• To remain vigilant to IT and cyber risks and comply at all times with Depaul’s IT Security policies.
• To be a contributing team player, taking part in handovers, team meetings, core training, the mentoring of Volunteers and supporting other team members in ensuring all decision making is appropriate and consistent.
• At all times undertake your role in a professional manner maintaining a high quality standard of work in line with Depaul Values and ethos.

Skills and Qualifications

Essential Skills

• 3 GCSE’s A-C to include Maths and English or equivalent.
• 1 year paid relevant work experience or 2 years relevant volunteering experience.
• Good working knowledge of risk assessment and risk management processes.
• Good IT skills, including working knowledge of using IT systems to record client information.
• Written and verbal communication skills.
• Compiling and presenting accurate written and electronic reports.
• Have an understanding of homelessness and the issues that can lead to homelessness.
• Have an understanding of what supports can be offered in homeless services to promote positive futures.
• Understand the importance for Health and Safety standards in the delivery of services on a day to day basis.
• Knowledge of relevant statutory and voluntary agencies and the ability to network/liaise with all relevant bodies.
• Knowledge and willingness to work within the guidelines of Depaul vision mission and values.

Further Information

Access NI  This Post is subject to an Enhanced Access NI check. Having a criminal record will not necessarily debar you from working with Depaul. This will depend on the nature of the position, together with the circumstances and background of your offences or other information contained on a disclosure certificate.    NISCC  This post is subject to NISCC registration, if you do not hold a valid registration this must be completed within your probationary period.   Equal Opportunities Depaul strives to create a diverse and inclusive programme and is committed to ensuring equality of access to our opportunities and equality of treatment for our staff in all our policies and practices. Our Privacy policy can viewed here: https://ie.depaulcharity.org/about-us/careers/