---

Job description

This is a varied and rewarding role combining office administration, membership administration, communications, marketing and digital support. The successful candidate will provide high-quality administrative assistance to the Senior Management Team while acting as the first point of contact for members and visitors, managing membership systems, newsletters, marketing materials, website content and database systems to ensure the efficient running of the office and effective communication across the organisation.

Responsibilities

• First point of contact for members, visitors and external agencies, providing a professional and welcoming reception service.
• Manage incoming telephone calls, emails, post and general enquiries.
• Provide administrative support to the Director, Office Manager and wider Management Team.
• Maintain accurate filing and archive systems for all non-financial records.
• Manage meeting room bookings and prepare rooms for meetings, and activities.
• Produce and design SEFF's monthly newsletter from concept through to publication.
• Design and produce high-quality marketing collateral
• Produce engaging content for social media platforms and internal communications.
• Coordinate text messaging campaigns to members alongside the Project Coordinator.
• Maintain and update SEFF's website, ensuring information is accurate and current.
• Maintain accurate and confidential member records using SEFF's CRM databases.
• Process all membership applications and renewals.
• Prepare and issue new membership packs.
• Maintain accurate mailing and distribution lists.
• Ensure compliance with GDPR and confidentiality requirements.

Skills and Qualifications

Essential Skills

• A minimum of 5 GCSEs (or equivalent) at Grade A to C (or equivalent Level 2 qualification), including English and Mathematics.
• A Level 5 qualification (or above) in Business Administration, Business Management, Communications, Marketing or another relevant discipline.
• Applicants who do not hold a Level 5 qualification must demonstrate: A minimum of five years' administrative experience in a busy office environment, including substantial responsibility for office administration, communications, database management.
• A minimum of three years' relevant administrative experience within a busy office environment (or five years where no level 5 qualification is held).
• Working with CRM, membership or database management systems.
• Must be able to demonstrate competency in: Microsoft Word/ Excel/ PowerPoint/ Outlook/ SharePoint.
• Canva - design program.
• Graphic design and marketing collateral production including newsletter and reports.
• Website content management.
• Social media content creation.

Desirable Skills

• Experience working within the voluntary or community sector.
• Experience supporting individuals affected by trauma.
• First Aid at Work qualification.
• Fire Safety or Fire Warden qualification.
• Experience coordinating events or community programmes.

Further Information

£31,021 gross per annum, plus 6% pension.