Northern Ireland Housing Executive

Phone Number: 03448920900
Email: recruit@nihe.gov.uk
Web: https://www.nihe.gov.uk/working-with-us/careers

Job description

The HB System Support Officer will undertake a key role within the Housing Benefit System Support Team, reporting to the HB Systems Assistant Manager. They will assist with the effective operation of the Housing Benefit System Support Team. Provide a key support role for HB Policy, HB Areas and multiple internal and external stakeholders by dealing and resolving system related issues and assisting with the delivery of a range of functions, including but not limited to: a. Online Housing Benefit forms b. Claimant & Landlord Emails; c. Document Management System d. ATLAS e. API’s for HB Interest Automation, PSCS & SHBE f. Task manager Workflows g. HB Management Reports h. Liaison with the DfC regarding Welfare Supplementary Payments. (SSSC & Benefit Cap has basically ended due to migration of working age caseload to Universal Credit) i. Overpayment Management System j. Lone Pensioner Allowance System

Responsibilities

• To provide professional advice and support to managers and their staff in relation to the HB system and related matters.
• Attend meetings as required and report back to their line manager.
• To assist in the management of the HB System Support mailbox and ensure all queries are answered in a timely manner.
• Develop & issue System related guidance in respect of HB System Upgrades and enhancements for HB staff and other system users.

Skills and Qualifications

Essential Skills

• Possess a degree or equivalent level qualification plus 2 year’s relevant experience or can demonstrate equivalent continuing professional development/experiential learning and at least 3 years’ relevant experience may be considered.

Further Information

For full list of responsibilities, essential & desirable skills, please see Candidate Information Pack on employer's website by following the Apply Direct button.