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Job description

As the Grid Control Officer, you will support the safe and efficient operation of Phoenix's gas network control room (24/7/365), including network monitoring, alarm and emergency response, and engineering support to the asset maintenance, remedial and New Build programmes. This role offers a strong foundation for a career in gas network engineering. You will work closely with the wider engineering department, gaining exposure to network design, asset management and network operations, with ongoing support to build your skills and experience.

Responsibilities

• Act as Network Controller within the Safe Control of Operations procedures.
• Monitor the performance of the gas network and ensure the appropriate response to all alarms.
• Monitor lone workers and escalate any lone worker alarms in line with the lone working procedure.
• Provide emergency response support.
• Design and cost new gas network extension works, including New Build.
• Support the asset maintenance and remedial programmes to meet the requirements of the Commercial Operations Directorate.
• Update and maintain Phoenix's GIS, including data analysis and queries.
• Take ownership of your own workload, ensuring tasks are completed each shift and not carried without a valid reason.
• Work to defined workload standards, with regular reviews to support performance and development.
• Work with colleagues to ensure the seamless and efficient operation of the control room (24/7/365).
• Gain experience in, and be prepared to undertake, the activities of the Transportation Services team.
• Carry out supporting duties, including plant protection enquiries, Symology, maintaining databases and spreadsheets, sharing and printing maps for stakeholders, and filing.
• Work in accordance with all control room procedures, reviewing them regularly and contributing to their continual improvement.
• Establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies to ensure an integrated contribution to Phoenix’s corporate objectives.
• Observe and comply with policies and procedures for Health and Safety at Work and observe and continually promote equal opportunities and customer care in compliance with organisational aims and objectives.
• Participate in learning and development activities that develop personal effectiveness and assist in improving performance in the role.
• Undertake any other duties as may reasonably be required in line with the level of responsibility of the post and in order to meet the changing needs of the organisation.

Skills and Qualifications

Essential Skills

• Proven ability to manage own workload and priorities and deliver without close supervision, including on night shifts.
• Takes ownership of outcomes and sees work through to completion.
• Able to work to deadlines and prioritise competing tasks.
• Works effectively as part of a small team, sharing workload fairly and supporting a smooth shift handover.
• Verbal and written communication skills, to deal with the general public, contractors, suppliers and internal and external stakeholders.
• IT skills, including Microsoft Office applications.
• A commitment to shift working.

Desirable Skills

• At least one year's relevant experience in an engineering, technical or numerical environment.
• Minimum of 5 GCSEs (or equivalent), including English and Maths at Grade C or above.
• Experience using Microsoft Packages including Excel to manage and analyse data.
• A degree (level 6) in engineering/maths or a related discipline.
• Alternatively, a relevant level 5 qualification such as an HND.
• Experience using databases (e.g. Microsoft Access).
• Experience using ESRI ArcGIS, including editing.
• Understanding of gas or other utility infrastructure and installation methods.
• Knowledge of relevant industry standards.
• Experience dealing with customer queries and/or complaints.

Further Information

Please note that we are recruiting for one permanent and one fixed-term contract.