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Job description

The Assistant Service Manager (ASM) within Homecare Services will support our Registered Managers to lead our registered Homecare services based on the Downshire Hospital site Downpatrick and the Ards Hospital site in Newtownards, and our Care Bureau service, based on the Ards Hospital site also. South Eastern H&SC Trust Homecare Services coordinate over 12,000 hours of homecare each week and manage a workforce of over 650 Band 3 Homecare staff. Our Care Bureau team receive over 100 new referrals for homecare each week and source homecare care packages for service users from all programmes of care across the South Eastern H&SC Trust from both our Homecare Service and our approved Independent Sector Homecare Providers. The ASMs provide operational support to the Homecare Service and Care Bureau teams and deputise for the Registered Manager as necessary. The role of our ASMs is crucial to ensure all Homecare services commissioned and also those delivered by South Eastern H&SC Trust Homecare teams adhere to regulation and complies with the DHSSPS Minimum Standards for Domiciliary Care Agencies.

Responsibilities

• Responsible for the establishment, development, and implementation and updating of new processes / protocols, which will maximise the efficiency of the service and can be shared with internal and external stakeholders.
• Deal appropriately with issues of concern raised by staff to resolve in a timely manner or escalate as necessary.
• To assist the Registered Manager in the day-to-day running of the service and deputise as required.
• To directly manage and provide effective leadership and professional support to a team of staff within the Care Bureau and Homecare Service.
• Responsible for devising, implementing & maintaining a full understanding of the computerised systems used within the service, providing first-line resolution to faults where possible and liaising with CareLine Live Systems Manager when appropriate.

Skills and Qualifications

Essential Skills

• A minimum of one years’ experience in a role involving computerised information management systems.
• Working within a regulated health or social service with responsibility for service compliance or the management of registered social care staff.
• Professional qualification in Health and Social Care OR Level 5 Diploma in Leadership for Health and Social Care Services Adults’ Management Wales and Northern Ireland OR an equivalent or higher qualification in a Management Business Health C. And
• A minimum of two years relevant experience within social care at Band 5 or equivalent. OR
• A minimum of five years relevant experience within social care at Band 5 or equivalent.
• To be registered, or be eligible to register with NISCC or appropriate other Health and Social Care Professional Body.
• Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment.
• The driving licence criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by The Organisation which will permit them to carry out the duties of the post.