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Job description

As the Street Works Lead, you will play a key role in Phoenix Energy's operations. By coordinating and managing street works for asset maintenance, new connections, and network development projects, you will help ensure compliance with all operational and regulatory requirements. The ideal candidate will be a versatile professional, adept at handling a wide range of tasks. From opening and closing notices to managing permit applications, variations, modifications, and early start requests, you will be at the forefront of our operations. You will also update registration information and address defects, making this a dynamic and engaging role. As the Street Works Lead, you will be the primary liaison between Phoenix Energy, the Department of Infrastructure, and other key stakeholders. Your role will be instrumental in maintaining effective communication and ensuring the smooth progress of our street works activities.

Responsibilities

• Street Works Noticing - Responsible for managing all street works noticing from raising, closing and registering within required time frames and deadlines using Symology.
• Permit Applications and Coordination - Responsible for submitting and coordinating all street works permit applications, including diversion routes and traffic management, ensuring compliance with the Street Works (Northern Ireland) Order 1995.
• Systems, SLAs and KPIs - Ensuring all systems are updated correctly within SLA’s and all KPIs are achieved.
• Stakeholder Relationships - Building and maintaining strong relationships with Statutory Functions Officers (SFOs) within the Department of Infrastructure, utility companies, and other key stakeholders.
• Cross-Functional Coordination - Oversee the coordination of street works activities with internal departments and our construction partners.
• Team Leadership - Lead and line manage the Customer Advisors within the Street Works team, including performance management, regular one-to-ones, absence management, and development planning. Optimise noticing and permit processes.
• System Transition - Support the transition from Symology to Aurora as part of the DfI-led replacement programme, which goes live from Q4 2026, including participation in User Acceptance Testing, training, and post-go-live embedding.
• Departmental Flexibility - Work flexibly across other areas of Customer Services, providing cover for colleagues during periods of absence.
• Continuity of Street Works Cover - Ensure appropriate cover is arranged for street works noticing and permit applications during periods of absence.
• Leadership Team Cover - As part of the leadership team, provide cover for the Customer Service and Operations Manager during periods of absence, maintaining business-critical street works activities through sufficient working knowledge.
• Vulnerability Awareness and Inclusive Service - Champion vulnerability awareness in the planning and communication of street works, ensuring works are scheduled and communicated in a way that identifies and supports customers.
• Administration - Perform general administrative duties related to street works coordination.
• Reporting - Oversee the production of internal management reports on street works performance.
• Procedure Development - Assist with the development and implementation of new procedures and processes associated with street works.
• Training Support - Assist in the training and development of colleagues within Customer Services.
• Establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies to ensure an integrated contribution to Phoenix’s corporate objectives.
• Observe and comply with policies and procedures for Health and Safety at Work and observe and continually promote equal opportunities and customer care in compliance with organisational aims and objectives.
• Participate in learning and development activities that develop personal effectiveness and assist in improving performance in the role.
• Undertake any other duties as may reasonably be required in line with the level of responsibility of the post and in order to meet the changing needs of the organisation.
• To promote and adhere to Phoenix Energy's workplace values: Respect All, Dynamic, Forward-Looking, Serving Community Needs, and Excel Together.

Skills and Qualifications

Essential Skills

• A minimum of 5 GCSEs (or equivalent) grade C or above including Maths and English.
• Minimum of 2 years' relevant experience in coordinating street works using Symology and applying for permits via the DFI Permit Application System.
• Sound working knowledge of the legislative framework governing street works in Northern Ireland, including the Street Works (Northern Ireland) Order 1995 (as amended by the 2007 Amendment Order), the Roads (Miscellaneous Provisions) Act (NI).
• Experience of supervising or managing staff.
• Verbal and written communication skills.
• Working knowledge of Microsoft Office products, particularly Microsoft Excel and Word.
• Organisational skills, including ability to multitask, prioritise tasks, and maintain attention to detail
• The ability to identify issues, analyse root causes, and implement effective solutions is essential for overcoming obstacles and keeping planned work on track.
• Results-oriented and able to thrive in a dynamic, fast-paced environment.

Desirable Skills

• Possession of relevant street works or traffic management qualification.
• Knowledge and experience working in utilities, and particularly the energy sector.
• Relevant experience working within a planning and scheduling team.
• Working knowledge of Aurora (or equivalent street works case management system), reflecting the planned replacement of Symology from Q4 2026.
• Experience of coaching or supporting colleagues.