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Job description

Foyle Haven is a day centre, based in Derry/Londonderry, supporting men and women, aged 18 and above who are experiencing homelessness or are at risk of homelessness. We operate a harm reduction, low threshold service that is committed to helping people most in need who are often excluded from society. Services include daily meal and snack provision, showering and laundry facilities, Needle and Syringe Exchange service, drug and alcohol support, recreational and social activities and much much more! The aim of the role is to support and signpost service users into services that will improve their housing, health and wellbeing while improving the service users quality of life. This is achieved through the provision of engagement and individualised support plans, targeted interventions, signposting and group work

Responsibilities

• To provide service user support in a person lead manner, which is both professional and respectful.
• Assess the safety and wellbeing needs of the service user and develop plans which address and reduce identified risks.
• In partnership with service users, to assess their needs and develop support plans, which are flexible and respond to the changing needs of the service users.
• To work with service users and relevant external agencies in order to deliver meaningful and effective key working.
• To support service users to integrate with their communities in line with good neighbourhood principals.
• To advocate on behalf of service users to achieve the best outcomes for them.
• Provide outreach work within the community based on service delivery needs.
• To ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy and procedures.
• To undertake assigned duties regarding the overall health and safety and security of the service and utilize available security systems to manage risk relevant to the service.
• To ensure completion of all relevant wellbeing and health and safety checks.
• Carry out service administration tasks such as; upkeep of client records, financial transactions, internal and external reports, incident and accident management and other record keeping relevant to the roles.
• To remain vigilant to IT and cyber risks and comply at all times with Depaul’s IT Security policies.
• To be a contributing team player, taking part in handovers, team meetings, core training, the mentoring of Volunteers and supporting other team members in ensuring all decision making is appropriate and consistent.
• To at all times undertake your role in a professional manner maintaining a high quality standard of work in line with Depaul Values and ethos.

Skills and Qualifications

Essential Skills

• A formal Level 3 qualification in a social care field, e.g. diploma in health and social care or equivalent and at least 2 years paid relevant work experience or at least 3 years paid relevant work experience and 3 formal qualifications at Level 2.
• Working knowledge of risk assessment and risk management processes.
• IT skills, including working knowledge of using IT systems to record client information.
• Written and verbal communication skills.
• The ability to compile and present accurate written and electronic reports.
• An understanding of homelessness and the issues that can lead to homelessness.
• An understanding of what supports can be offered in homeless services to promote positive futures.
• Have knowledge/experience of working with needs assessment, key working and support planning for service users.
• Have a knowledge of the statutory and voluntary sector resources available to people experiencing homelessness or at risk of homelessness.
• Understand the importance for Health and Safety standards in the delivery of services on a day to day basis.
• Knowledge of relevant statutory and voluntary agencies and the ability to network/liaise with all relevant bodies.
• Knowledge and willingness to work within the guidelines of Depaul vision mission and values.
• Ability to work on a rota basis 7 day week mornings, evenings & weekends.
• Access to a car insured for business purposes during working hours, and a valid driving licence.

Further Information

Location: 23A John Street, Derry/ Londonderry.