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Job description

The Head Office Manager plays an important role in supporting the smooth day-to-day running of our Head Office, ensuring colleagues, visitors and external partners receive a professional, welcoming and efficient experience. You will help coordinate office operations, support business activities and create an environment where people can work effectively and collaboratively. We are committed to creating an inclusive and supportive workplace where everyone feels respected, valued and able to succeed. In this role, you will build positive relationships across the business, providing excellent support to colleagues while promoting our values of Decency, Passion and Pride. You will be part of a values-led organisation, contributing to our purpose of building our future by helping others build theirs, while helping to shape and continuously improve our Head Office environment. This is a fixed term role to provide maternity cover for 9 to 12 months and working hours are 9am to 5pm Monday to Friday.

Responsibilities

• Acting as the first point of contact for colleagues, visitors and external partners, providing a professional and welcoming experience.
• Managing the day-to-day operation of the Head Office, ensuring it is organised, efficient and well maintained.
• Responding to incoming telephone, email and visitor enquiries, directing them appropriately.
• Coordinating meeting rooms, appointments and diary requirements for senior leaders where required.
• Organising Head Office meetings and events, including room bookings, catering and visitor arrangements.
• Managing office facilities, including room bookings, workspace planning, office moves and reporting maintenance requirements.
• Keeping colleagues informed of relevant Head Office updates, including site information, office closures and operational notices.
• Providing administrative support to the Managing Director and Senior Management Team as required.
• Supporting the planning and delivery of company meetings, events and colleague engagement activities.
• Managing office supplies and supporting the efficient use of resources across the Head Office.
• Identifying opportunities to improve office processes, systems and ways of working.
• Carrying out any other reasonable duties to support the wider team and business.
• Monitoring marketing activity and supporting reporting on campaign performance where appropriate.
• Carrying out any other reasonable duties to support the wider team and business.

Skills and Qualifications

Essential Skills

• Experience in an office management, administration or receptionist role.
• Organisational skills with the ability to prioritise multiple tasks effectively.
• Communication and interpersonal skills.
• Problem-solving skills and attention to detail.
• The ability to work independently while also contributing as part of a wider team.
• Experience handling confidential and sensitive information appropriately.
• IT skills, including Microsoft Office and diary management systems.
• A full, clean driving licence.
• Flexibility to support occasional business events outside normal office hours when required.

Further Information

Generous annual leave scheme of 34 days per year pro rata inc statutory holidays. Build your own benefits package and tailor to suit your needs: options to include high street discount vouchers and health checks. Competitive pension scheme and Life Assurance benefit. Enhanced Maternity, Paternity and Adoption pay. Training opportunities, development & career growth. Staff Discount from JP Corry Branches. Aviva Digicare plus. Bonus scheme opportunity for annual bonus. Access to Women In Business Membership. Volunteering and fundraising opportunities. High 5 staff reward and recognition scheme.